Shipping policy

All orders in stock are processed within 48 hours. Out of stock orders are processed within 4 to 6 weeks (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

International Shipping

We offer international shipping to the following countries: Canada, Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, and Venezuela.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Isotech is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

For information about Refunds, returns, and exchanges please see our return policy here